In response to the COVID-19 situation, our priority is ensuring the well-being of our staff while supporting the needs of clients.
We are monitoring the evolving situation closely and taking action in response to the latest government guidelines and official guidance from the FCA. We are using our business continuity framework to manage our response which includes using our remote working capabilities. We have adopted social distancing within our office where a small number of key workers continue to operate. As the situation develops, we will prioritise critical processes should we need to.
We are following government advice on home working to look after our staff. We remain committed to delivering the best possible service to our clients but the increased volume of calls we are receiving has resulted in longer wait times.
We thank you for your patience as our team operates within their new remote working environment.
We are making all efforts to continue to provide the service you have been using but we are asking customers who contact us directly to use digital methods where possible. This will help us keep our phone lines available for those who need to speak to us or do not have the necessary IT experience.
We recommend that, where you can, you transact your share dealing with us online but If you need to call us, we will be with you as soon as we can.
We appreciate that this is an uncertain time and we want to reassure you that we are taking every possible step to maintain our service levels.
Thank you for your continued support.