1. Can we open a joint account? Yes you can, but this facility is not currently available online. To open a joint account you will need to download an application form. Please complete this form, ensuring both of you sign it at the bottom and post it to us.
  2. How do I fund my account? To fund your account, click on the Make a Payment button which can be found in the secure section of the website and follow the instructions, or call us on 01892 510515. We accept Maestro or VISA/Delta debit cards. Funds are usually credited to your account within an hour (during normal working hours) and once confirmed, will be available to trade with straight away. Please note that you cannot make payments using a credit card. For details on how to withdraw money from your account see Q.19.
  3. How do I transfer in stock that I hold in the form of certificates? If you have share certificates, you can transfer them to your nominee account by downloading the Crest Transfer Form in the Useful Forms section of the website. Complete and return the Form (one Form per holding) together with your share certificate(s).
  4. Can I sell share certificates I have in my possession? Yes you can. If you already have a nominee account open, you can call the dealing desk and tell them which shares you would like to sell. Please ensure the certificate is valid and in the name of the account holder. Once sold, you will receive a contract note confirming details of the sale together with a Crest Transfer Form. Please sign the Transfer Form and return it with the share certificate as soon as possible - we cannot settle the trade until we are in receipt of all the necessary documentation. If you do not have an account already open and wish to dispose of (or buy) share certificates, simply call our Certificated Account Opening department on 01892 700834 and they will open an account over the telephone. The cost of buying or selling a certificated holding is £19.50.
  5. How do I transfer in stock from another broker? Simply download a Transfer Form and complete, then sign and return it to us. We will then contact your broker and make arrangements for the transfer of your stock.
  6. How long does it take for stock to be transferred from another broker? We will contact your existing broker on the day we receive your form. However, be aware that the speed of transfer is dependent on the efficiency of your broker and it can take a couple of weeks to complete! Shares held in an ISA are normally transferred within 28 days.
  7. When can I start dealing? Once we have confirmed to you that your account has been opened and emailed your account number, you can start dealing.
  8. What markets can I deal in? You can buy and sell shares in most companies that are listed in the UK. This includes dealing in equities, bonds, warrants, ETFs, shares listed on the IRS (International Retail Service) and CDIs of US stocks. You can also deal over the phone in foreign shares that are listed on the major overseas markets. Full details of our foreign dealing commission can be found in the Account Charges section of the website. If you wish to invest in a CDI of a US stock you will need to complete form W-8BEN before you can trade. Full details can be found in the Useful Forms section of the website.
  9. When can I trade? You can trade during normal London Stock Exchange market hours – from 8.00am until 4.30pm, Monday to Friday (but not on Bank Holidays).
  10. How do I place an order? Placing an order is very easy. You can either call our dealing desk on 01892 510515 or deal online. If you wish to deal online, log-in to your account using the tab at the top of the page. First select whether you want to buy or sell (you can only sell if you already hold the shares in your portfolio). Add the symbol of the stock – this can be found using the Stock Information button on the left hand side of the screen. Choose which settlement period you want – this can be from 3 days to 25 days. Decide if you are trading a quantity of shares or a monetary value and then enter the quantity of shares or value of money in the appropriate box. Finally, choose whether you want to trade straight away (’at Market’) or set a limit, enter your Trading PIN and click on the ‘Next’ button. A price will be displayed together with a breakdown of the charges. You will then have 15 seconds to decide whether you want to accept the price or not. If you do want to go ahead and execute the deal, simply press the Accept button and the order will be executed. Your account will be updated automatically and an email contract note will be sent, confirming the details of the trade. Please also refer to the Online User Guide.
  11. Can I close (sell) an unsettled purchase? Yes you can provided the settlement date has not been reached. When dealing over the telephone just inform the dealer which purchase you wish to close. Alternatively, you can close a bargain online by clicking on the ‘Orders History’ button, a list of all your previous trades will be displayed. If you click on an order number that appears against the trade you wish to close, the details of that particular bargain will be displayed. At the bottom of the screen you will see a button entitled ‘Close this order’. Click on this and you will be taken to the dealing screen with all the details already populated, including the settlement date.
  12. Can I hold shares in an ISA? Yes you can. If you haven’t already got a stocks and shares ISA for this year, you can open one online by clicking the link from the home page and completing the online application form or by downloading an Application and Transfer Form. You can transfer in an ISA from another ISA manager by completing the transfer form and then signing and returning it to us. We will then contact your existing ISA manager and make all the necessary arrangements. The current ISA subscription allowance for the 2011/12 tax year is £10,680. Please remember that shares that have a single listing on AIM (Alternative Investment Market), which is a market for some UK smaller companies, cannot be held in an ISA. You can transfer existing share holdings in to your ISA by a process known as ‘Bed & ISA’. Please call us for more details.
  13. How long does a trade take to settle? Normal settlement is 3 working days (T+3). You can deal up to T+20 but you should be aware that the market maker will normally charge a premium on the price. When selling please note that the proceeds cannot be withdrawn until the settlement date.
  14. Limit orders and Stop Losses? You can place a limit order to buy shares when the price at which you are prepared to buy is below the current market share price. Alternatively you can place a limit sell order when the price at which you are prepared to sell is above the current market selling price. Should this price ever be reached, your order will be dealt automatically. Your limit order will be held for the time period that you specified. Please note that you are responsible for cancelling these orders. Stop losses can also be set to help you limit any loss. If you are unsure about the use of limit orders or stop losses, please call our dealers who will be happy to help you. To place a limit order online, please also refer to the Online User Guide. Please note that limit orders in the currencies EUR or USD can only be held for the day and will be cancelled at 4.30pm on that business day.
  15. What is a contract note? This is a confirmation of your transaction and is sent out to you by post or via email immediately after you have traded. If you have opted for email contract notes you may need to set your email security parameters to accept this email. The email address that will appear is omx-documents@omxss.net.
  16. When online, how secure is the account? As you would expect, all the information sent between you and our offices is encrypted giving you total peace of mind.
  17. When will my tax voucher be sent to me? Tax vouchers are issued annually for dividends which are paid within the previous tax year. They will be posted to you shortly after the end of the tax year.
  18. When will I receive my dividends? Dividends are normally credited to your ShareDeal Active account on the day we receive them from the Registrar.
  19. How do I request money from my account? You can call us on 01892 510515 or you can email us at payments@jarvisim.co.uk, and we will BACs the money to the bank account details we have on file. Please allow two to three working days for the money to reach your bank account.
  20. Can I access my account statement online? Once you have logged in, click on Statement Details to see all monetary transactions for your sharedeal active account. These are updated immediately a trade has taken place. Order History will give you details of the individual trades, showing you the quantity of shares, the price and the final settlement figure.
  21. How do I change my bank details? Write to us or email us at clientdata@jarvisim.co.uk with the details of the existing account and the account you would like to change to – please make sure you quote your ShareDeal Active account number.
  22. If I move, how do I change my address on the account? If you are moving, please write in or email us at clientdata@jarvisim.co.uk with your new address details. Once we have received them, your account will be updated within 24 hours – please make sure you quote your account number.
  23. How do I transfer stock or funds to another broker? You will first need to contact the broker to open an account with them and complete their transfer form. They will then send this to us and we will transfer the account on your behalf. A confirmation of the transfer will be sent to you via email. Please note, transferring stock costs £10 plus VAT per holding.
  24. Corporate actions. We will notify you in writing of any corporate actions.
  25. Company Reports. You can obtain free company reports by navigating to the following link http://yahoouk.ar.wilink.com
  26. Who do I contact if I have any questions? You can email us at invest@jarvisim.co.uk. Alternatively you can contact us by phone or in writing using the details which can be found in the Contact Us section
  27. Can I Bed & ISA my shares? Yes you can. For further details on how to do this please call us.
  28. Can I open an Investment Club account? You can open an Investment Club account by completing the application form found under the Useful Forms section of the website.
  29. How can I request a login for an online trading account? If you are already an existing ShareDeal Active client and would like to take advantage of our online trading service, please send an e-mail to online@jarvisim.co.uk